Refund and Return Policy – Chitaansh.com

Effective Date: 10 feb 2025 

At Chitaansh.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy provides clear guidelines for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if your order meets the following conditions:

  • The item is unused, unworn, and in its original packaging.

  • The request is made within 7 days of receiving the product.

  • The product is not a final sale or customized item.

  • The item is defective, damaged, or different from what was ordered.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at kuberaa100@gmail.com with your order number, reason for return, and clear images of the item (if applicable).

  2. Approval & Instructions: Once your return request is approved, we will provide return instructions and shipping details.

  3. Ship the Item: Pack the product securely and return it via a reliable courier service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection & Approval: After receiving the returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

If your return is approved, the refund will be processed as follows:

  • Original Payment Method: Refunds will be credited back to the original payment method within 7-10 business days.

  • No Cash Refunds: We do not provide cash refunds under any circumstances.

4. Exchange Policy

  • Exchanges are only available for defective or damaged products.

  • If you need a different size or style, you must return the original item and place a new order.

  • Exchanges are subject to product availability.

  • Exchanged products will be delivered with in 5-7 business days.

5. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Earrings (for hygiene reasons)

  • Customized or personalized products

  • Items purchased on final sale or discounted promotions

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placement for a full refund.

  • Once an order is shipped, it cannot be canceled.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us at:

Chitaansh.com
Email: kuberaa100@gmail.com

Phone:+91 89052 39100

Address: 3rd FLOOR, T-02, MANISHA APARTMENT, PLOT NUMBER 17, PATEL NAGAR, MANSAROVAR, JAIPUR, Jaipur, Rajasthan, 302020

Thank you for shopping with Chitaansh.com. We appreciate your trust and support!